How To Place a Topology Order

Found something you like? Awesome! Here's what you need to do to lock in your order so that we can make it for you.

Send us your chosen design.

When you've styled the perfect pair of glasses, do these simple steps to save it and send it to us.

1. Press Buy

  • Click the "BUY" button in the top right hand corner if the screen.
  • Please wait a few seconds
  • Your iPhone will use your normal email account to compose an email, with our email address pre-filled, and your design information attached.
  • Please type in the body of the email to provide the following information:
    • First name, Last name,
    • Phone number (In case we need to call and confirm details)
    • Mailing address (Where the completed glasses will be sent)
  • If the order is for someone else, please also include their full name and email address as well.
  • Press "Send" to send the email from your normal email account.

...and your design will be on the way to us.

What happens next?

Order confirmation

  • We personally review every order to ensure we have all the information we need, and to check the scan is of high quality
  • If we have any questions, we will call or email you, so please ensure you have provided us the best contact information to reach you by.
  • We will confirm the final price with you.

Invoice and payment

We use Shopify (Industry-leading, secure payments service) to create an online invoice for the total amount due.

  • The invoice will be sent to you by email and will be identified by our logo at the top of the email.
  • Please click through to pay the invoice using the card of your choosing.
  • Shopify will send you a receipt via email
  • After processing, we will send you an itemized Topology receipt, which can be used for reclaiming insurance and for later reference. Please save this.

While you wait for your order

We will send you regular emails with updates on the status of your emails. Contact us any time using the channels below if you have questions.

Support and questions

Contact us By Phone

Call us on (415) 993-8676 during West Coast office hours, or leave a message outside of those hours.

By email

You can hit reply to any of the emails that you receive from Topology - We read every one.

More Online Resources

Please review the following advice for how to use Topology for iPhone and how to style great glasses.