Effective Date: August 1, 2020
If you have any questions, please reach out to us at firstname.lastname@example.org
Personally Identifiable Information
We will never share your e-mail address or personal information for any external use. All information collected on this website will be used for fraud control, order verification or internal marketing purposes only. We may use third party services to help manage communication, but the contracting terms with these services absolutely prohibits their use or distribution of information we store on their servers, and these services use high-level encryption to protect your data. At any time, you will be able to remove your email or other contact information from our systems by emailing us at email@example.com.
Topology does not store payment information, but rather encrypts and transmits it directly to Shopify to process all payments. Shopify is an e-commerce platform serving nearly 400,000 online stores and processing $29 billion in payments. They encrypt and secure your payment data, and return to us only the information required to fulfill the order (mailing address, email, phone).Even if you check the box on the shopify webform to save your data for future use, that data is saved by Shopify, not by Topology Eyewear.
If you ask us to file an insurance claim for you, we will need to request your vision plan carrier, your date of birth, Member ID, and the last four digits of your social security number. These we will store securely and securely transmit to our third-party vendor, who in turn communicates directly with your vision plan. This is not a necessary step for purchasing glasses, but is an optional service we provide for the benefit of our customers. Therefore, in sharing this information with us, either via email or through the app, the customer explicitly grants permission for Topology to share this information with a third party vendor.If a customer shares this with us via email, he or she explicitly grants permission for us to share this information internally as necessary, or back with the customer, over email.
Uploaded 3D Scan Videos
The videos recorded in the app’s interactive capture flows used to create a 3D model of your face (the “selfie” video and the “scale” or “calibration” video) are private, and not considered “User Content” as defined elsewhere in this policy. We process and store these videos on our cloud-based servers, and then transmit the 3D model back to your phone. A copy of the video may also be stored locally on your device. We will not share your videos or likeness with any third party unless you explicitly ask us to. We will only use your videos to respond to technical support inquiries or to improve the fitting algorithm.If at any time, you would like these videos removed from our servers, please email us at firstname.lastname@example.org and we will accommodate the request. If we delete your scan at your request, we will be unable to complete an order without you subsequently uploading another scan.
The Service also makes use of automatically collected information using the device camera and the TrueDepth API provided by Apple. The only use of this information is to create measurements of your head, for the bespoke glasses. None of the information collected by the TrueDepth API ever leaves the user's device nor is it persistently stored on the device.
Face model data is stored on password-protected servers hosted by Google and Amazon, both of whose web services are considered safe enough to store and transmit private health record data and financial data -- two types of data which are covered by the most stringent privacy regulations.
Email Conversations and Chats with Customer Support
Direct communications with the Topology staff exist for the purpose of educating and informing users about our products, helping them make selections, and discussing their orders with them. As such, any information or images shared by email with our customer service inboxes (hello and rx), shared through the chat feature of our app, or sent to us via Direct Message on Facebook or Twitter is not considered User Content as described below. This information will not be shared externally without explicit permission from the user. It may be shared internally within the company as necessary to train our employees or to help a customer fulfill their requests.
California Privacy Rights
If you are a California resident, you have the ability to ask us for a notice identifying the categories of personal information, as defined by California Civil Code Section 1798.83, we share with our affiliates and/or third parties for their direct marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com
We are especially sensitive about children’s information. We do not knowingly collect personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”). If you are a parent or legal guardian of a minor child, you may use our Services on behalf of such minor child. If you have questions concerning our information practices with respect to children, or if you believe a child under the age of 13 has provided us with personal information, please email us at firstname.lastname@example.org